Imagine for a Moment That Your Eye Has Been Watering

question 36

Short Answer

Imagine for a moment that your eye has been watering for the past 2 hours. What factors will determine if you go to the doctor

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Definitions:

Delivery Cycle Time

The total time taken from the initiation of a process or order until its completion and delivery to the customer.

Fill Orders

The process of completing a customer's purchase request by preparing and dispatching the ordered goods.

External Failure Cost

Costs associated with defects that are found after the product has been delivered to the customer, including returns, repairs, and warranty claims.

Quality Cost Report

A document detailing the costs associated with preventing, detecting, and correcting defective work, often used in quality control efforts.