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DTI Has Been Used to Investigate All of These EXCEPT

question 21

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DTI has been used to investigate all of these EXCEPT

Comprehend the governance and structure of the Internet.
Distinguish between Java and JavaScript as separate programming languages.
Familiarize with key Internet protocols and their functions (e.g., TCP, SMTP, POP, OpenPgP).
Acknowledge various methods of internet connection and data transmission.

Definitions:

Difficult Customer

A customer who presents challenges beyond the norm through their demands, behavior, or expectations, requiring careful handling.

Calmed Down

Entering a state of relaxation after being previously agitated or excited, reducing stress or anger.

External Customer

A person or entity that purchases goods or services from a business but is not an employee or part of the organization.

Self-Esteem Trap

The circumstance that comes from taking a customer’s attack personally and letting it affect your self-esteem.

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