The Tendency to Blame External Factors for Failure and Take

question 31

Multiple Choice

The tendency to blame external factors for failure and take credit for success is known as:

• A) fundamental attribution error.
• B) central attribution error.
• C) the bystander effect.
• D) inward attribution error.
• E) the self-serving bias.

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Definitions:

Customer Service Level

A measure of the quality of service provided to customers, often quantified by the percentage of customer needs or orders that are satisfied within a given timeframe.

Product Availability

The state of being in stock and ready for purchase or delivery to consumers.

Customer Service Level

A measure of the performance of a company's services, in terms of how well it meets customer expectations and demands.

Supply Chain's Responsiveness

The ability of a supply chain to quickly adapt to changes in demand, supply, or environmental conditions.