Examlex
The TCP/IP network model was developed after the OSI Reference Model.
Service Quality
A measure of how well a delivered service matches customer expectations, often evaluated through dimensions like reliability, responsiveness, assurance, empathy, and tangibles.
Gap Analysis
A method of assessing the differences between actual performance and potential or desired performance in an organization, often used to identify areas for improvement.
Organizational Delivery
The method or process through which a company provides its products or services to its customers.
Service Quality Dimensions
Various aspects or factors through which customers evaluate the quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.
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