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-The figure illustrates the Action Potential.What does "E" represent?
Customer Interaction Stages
The various phases a customer goes through when engaging with a business or brand, from initial awareness to post-purchase service and support.
Exclusionary Persona
A representation of a specific segment of users or customers excluded intentionally or unintentionally from the target audience by a product or service.
Customer Journey Map
A visual representation that captures customer experience across multiple touchpoints.
Customer Journey Map
A visual representation of the process a customer goes through to achieve a goal with a company, from initial engagement through various touchpoints to the final outcome.
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