Figure 27-1 
-In Figure 27-1, what is the item labelled number 5?
Definitions:
Self-Service
Systems or processes designed to allow customers or users to complete tasks on their own, often utilizing technology to facilitate transactions without direct service staff support.
Technology Platform
An underlying computer system on which application programs can run or on which digital processes can be executed.
HR Services
A range of services provided by the human resources department of an organization, including recruitment, training, performance management, and employee relations.
Apps Culture
The influence mobile applications have on society and how individuals interact, communicate, and conduct business through them.
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