Examlex
Match each term with its definition.
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Resistance To Change
The unwillingness to accept or adapt to changes within an organizational or personal setting.
External Environment
The conditions, entities, events, and factors outside an organization that influence its activities and choices.
Customer-Friendly
Practices or attributes that make interactions with customers positive, satisfying, and conducive to loyalty.
Direct Costs
Expenses that can be directly attributed to the production of a specific good or service, such as materials and labor.
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