'Total Quality Management' Is a Result of the Work Originally

question 9

Multiple Choice

'Total quality management' is a result of the work originally done by:

• A) W. Edwards Deming.
• B) Peter Drucker.
• C) Herman Franks.
• D) Harry Truman.
• E) Michael Hammer.

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Definitions:

Sympathetic Listeners

Individuals who listen with empathy and understanding, often providing emotional support through their attentive listening.

Institutionalized Conflict

Conflict that arises within institutions or organizations due to structural imbalances, power dynamics, or differing interests and goals.

Revise Organizational Policies

The process of reviewing and updating the rules, guidelines, and procedures that govern an organization to ensure they remain relevant and effective.

Stable Self-Concept

A consistent and coherent sense of self that remains unchanging over time.