Sharon Belongs to a Highly Cohesive Group

question 40

Multiple Choice

Sharon belongs to a highly cohesive group. The group makes decisions about how profits from the annual fundraiser will be spent. However, Sharon refuses to communicate her personal concerns to the entire group. This is an example of which symptom of groupthink?

• A) Mind guarding
• B) Self-censorship by members
• C) Applying direct pressure to deviants to conform to the group
• D) Stereotyping competitors as stupid
• E) Illusions of unanimity

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Definitions:

Logistics Customer Service

Part of the supply chain management that plans, implements, and controls the efficient, effective forward and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet customer's requirements.

Marketing Perspective

An approach to business focusing on understanding and satisfying the needs and wants of customers through market research and strategic promotion.

Customer Relationship Management

A strategy for managing an organization's interactions with current and future customers, using data analysis about customers' history with a company to improve business relationships.

Stockout

A situation where inventory is exhausted and items are unavailable for sale or use, often resulting in lost sales or delays.