Suppose That a Manager Responds to a Disagreement Between Subordinates

question 81

Multiple Choice

Suppose that a manager responds to a disagreement between subordinates by saying: 'I don't want to get in the middle of your personal disputes.' This manager is using which conflict management style?

• A) Avoidance
• B) Unassertive
• C) Collaboration
• D) Authoritative command
• E) Accommodation

Understand the concept of collective intelligence and its significance in team performance.

Identify the role and impact of maintenance activities within a group.

Recognize behavior profiles that may hinder group operations and strategies to cope with them.

Grasp the importance of dealing with team process issues, including managing disagreements and improving decision making.

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Definitions:

Emotional Intelligence

The skill to recognize, govern, and communicate personal emotions, while also managing social interactions wisely and with empathy.

Cognitive Dissonance

A psychological phenomenon where an individual experiences mental discomfort from holding two or more contradictory beliefs, values, or ideas simultaneously.

Emotional Dissonance

A conflict or incongruence between felt emotions and the emotions that are expressed or expected to be expressed in a social context.

Emotional Empathy

The capacity to recognize and, to some extent, share feelings that are being experienced by another sentient being.