Which of the Following Pieces of Information Cannot Be Determined

question 11

Multiple Choice

Which of the following pieces of information cannot be determined from an organisation chart?

• A) Informal decision-making coalitions
• B) Type of work performed
• C) Division of work
• D) Formal communication channels
• E) Levels of management

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Definitions:

Customer Interaction

The communication and engagement between a business and its customers, ranging from service inquiries to the purchase process.

Simplist Principles

Fundamental rules or guidelines that are intentionally uncomplicated and straightforward.

Customer Needs

The wants, expectations, and requirements of consumers that businesses aim to fulfill with their products or services.

Empathy

The ability to understand and share the feelings of another from their perspective; often described as putting oneself in another's shoes.