Philip Crosby Has Developed What He Calls the 'Four Absolutes

question 13

Multiple Choice

Philip Crosby has developed what he calls the 'four absolutes' of management for total quality control. Which of the following is NOT one of Crosby's 'four absolutes' of management?

• A) Quality comes from defect prevention, not defect correction.
• B) Quality means conformance to standards.
• C) Quality as a performance standard must mean defect-free work.
• D) Quality comes from multiple defect inspections.
• E) Quality saves money.

Understand the conceptual differences and similarities between defensive pessimists and optimists.

Recognize the central characteristics of specific personality traits like neuroticism, extraversion, openness, and achievement motivation.

Identify practices and strategies that contribute to effective stress and task management.

Analyze gender differences in emotional expression and psychological outcomes.

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Definitions:

Ideal Customer

A representation of a company's perfect customer based on their product or service's targeted demographics and psychographics.

Experiments

Scientific procedures undertaken to make a discovery, test a hypothesis, or demonstrate a known fact.

Purpose

The reason for which something is done or created or for which something exists.

Storyboarding

A visual representation using illustrations or images displayed in sequence for the purpose of pre-visualizing a motion picture, animation, motion graphic, or interactive media sequence.