Cost Savings from Improved Quality and Greater Customer Satisfaction as Well

question 53

Multiple Choice

Cost savings from improved quality and greater customer satisfaction as well as improved worker morale and commitment are among the benefits that can be provided by a:

• A) focus group.
• B) product development team.
• C) quality circle.
• D) human resources department.
• E) first-line supervisor.

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Definitions:

Overhauled

Refers to the process of taking apart a piece of machinery or equipment, cleaning, repairing, and restoring it to good working condition.

Governor Adjusting Screw

A component in machinery that allows for the adjustment of the governor, which regulates the engine speed by controlling fuel intake.

Cutout Pressure

The pressure level at which a pressure switch deactivates, or a safety valve opens to prevent excessive pressure build-up in a system.

PMI

Project Management Institute, a global organization that offers certifications and promotes standards for project management.