Which of the Following Statements Does NOT Accurately Describe a Characteristic

question 8

Multiple Choice

Which of the following statements does NOT accurately describe a characteristic of effective diversity leadership?

• A) It promotes inclusive cultures that allow all the organisation's human resources to be utilised to their fullest potential.
• B) It promotes a culture that highly values the talents, ideas and creative potential of the majority members.
• C) It enables all organisational members to feel good about their membership and performance contributions.
• D) It enables managers and people working at all levels of responsibility to benefit from a strong culture based on participation, involvement and empowerment.
• E) It respects diversity by being fully responsive to personal needs and non-work pressures faced by diverse members.

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Definitions:

Total Quality Management

A comprehensive approach to management focused on continuously improving all aspects of an organization to meet or exceed customer expectations.

Self-Managing Work Teams

Groups of employees tasked with planning, scheduling, and executing their work without direct supervision, often responsible for their own performance management.

Customer Relationship

The ongoing process of engaging and managing interactions with and the satisfaction of a company's customers to foster loyalty and repeat business.

Customer Relationship Management

Strategically tries to build lasting relationships with, and add value for, customers.