W Edwards Deming's Comprehensive, Rigorous and Learning-Based Approach to Quality

question 25

Multiple Choice

W. Edwards Deming's comprehensive, rigorous and learning-based approach to quality emphasises:

• A) the use of up-to-date technology to compensate for poorly trained workers.
• B) continuous commitment to maximising corporate profits.
• C) constant innovation, use of statistical methods and a continuous commitment to up-to-date training.
• D) constant correction of defects and termination of employees responsible for the defects.
• E) the use of statistical methods to fix blame for low quality.

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Definitions:

Clearly Erroneous

A standard for review indicating that a decision was obviously incorrect or mistaken, often used in legal contexts.

Arbitration

A method of dispute resolution involving a neutral third party who makes a binding decision to resolve a dispute between two parties.

Complaint

The pleading made by a plaintiff alleging wrongdoing on the part of the defendant; the document that, when filed with a court, initiates a lawsuit.

Court

A governmental institution authorized to resolve legal disputes, enforce laws, and issue judgments.