Cost Savings from Improved Quality and Greater Customer Satisfaction as Well

question 53

Multiple Choice

Cost savings from improved quality and greater customer satisfaction as well as improved worker morale and commitment are among the benefits that can be provided by a:

• A) focus group.
• B) product development team.
• C) quality circle.
• D) human resources department.
• E) first-line supervisor.

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Definitions:

Scrip Dividends

A form of dividend payment made by a company to its shareholders in the form of additional stock, instead of cash.

Property Dividends

Dividends paid to shareholders in the form of assets other than cash.

Stock Dividends

A dividend payment made to shareholders in the form of additional shares rather than cash payout, reflecting the company's desire to reinvest the dividend back into the business.

Accrual

The accounting principle of recording revenues and expenses when they are incurred, regardless of when cash transactions occur.