TNT Express Delivery Service Makes Use of Calibrated Productivity Standards

question 30

Multiple Choice

TNT Express Delivery Service makes use of calibrated productivity standards as well as the timing of package sorting, delivery, and pickup to keep productivity at the highest level per employee. In developing worker productivity standards, TNT obviously makes use of:

• A) motion studies.
• B) self-actualisation.
• C) administrative principles.
• D) behavioural theories.
• E) systems theory.

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Definitions:

Accommodating

A conflict management style in which one cooperates with the other party while not asserting one’s own interests.

Cooperates

To work or act together towards a common goal or purpose.

Asserting Interests

The act of clearly and confidently making one's desires or needs known, often in the context of negotiation or conflict resolution.

Competing Style

A conflict resolution approach where one puts their own interests above everyone else's to win.