Oxford Industries Inc

question 21

Multiple Choice

Oxford Industries Inc. installed a new computer system to clock every worker's pace to a thousandth of a second and to determine each worker's pay and bonus scale on the basis of his or her performance against the standard. This is an example of:

• A) contingency theory.
• B) self-actualisation.
• C) administrative principles.
• D) scientific management.
• E) Fayol's principles of management.

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Definitions:

Reactivity

The phenomenon where individuals alter their behavior or responses because they know they are being observed.

External Self-Reinforcement

A type of reinforcement paralleling that administered by a teacher. However, instead of the teacher delivering the reinforcer, the student performs this task.

Internal Reinforcement

The psychological process whereby an individual's intrinsic satisfaction from an activity encourages the continuation of that activity without external reward.

Performance Criteria

Specifies the expected levels of employee performance or outcomes, used to evaluate the effectiveness of tasks and duties.