Sometimes When We Call a Customer Service Center, We Are

question 124

Multiple Choice

Sometimes when we call a customer service center, we are put on hold; we do not know how long it will be before our holding behavior is reinforced by the response of an associate, and it doesn't matter what we do in the meantime. Holding is reinforced on a _______ schedule.

• A)fixed-ratio
• B)fixed-interval
• C)variable-ratio
• D)variable-interval

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Definitions:

Striving for Superiority

A concept in psychology that refers to an individual's attempt to overcome perceived weaknesses and assert dominance or superiority.

Collective Unconscious

A concept proposed by Carl Jung, referring to the part of the unconscious mind that is derived from ancestral memory and experience, shared among all humans.

Main Motivation

The primary driving force or reason behind an individual's actions or behavior.

Mental Health

A state of well-being in which an individual realizes their own abilities, can cope with the normal stresses of life, work productively, and contribute to their community.