Which Statement Best Describes Good Phone Skills

question 25

Multiple Choice

Which statement best describes good phone skills?

• A)Speak indirectly into the receiver, keeping your mouth 5 to 6 inches away.
• B)Speak quickly, because time is money and the patient is aware of that fact.
• C)Use the caller's name in the conversation and give him or her complete attention.
• D)Allow the person receiving the call to hang up first.

Determine the necessary adjustments for allowance for doubtful accounts.

Identify indications of uncollectible accounts.

Interpret the impact of writing off accounts on the net realizable value of receivables.

Understand the process and accounting entries for reinstating previously written-off accounts.

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Definitions:

Liability

The state of being responsible for something, especially in terms of legal or financial obligations that may arise from actions or transactions.

Discharged

Released from liability for a negotiable instrument.

Negotiable Instrument

A written, transferable document signed by the maker or drawer, containing an unconditional promise or order to pay a specified amount of money on demand or at a set time.

Material Alteration

A significant change or modification to a document or item that changes its legal effectiveness or meaning.