Which Statement Refers to Good Communication Skills

question 37

Multiple Choice

Which statement refers to good communication skills?

• A)Correct terminology, using pleasant voice tones, and using only open-ended questions
• B)Pleasant voice tones, listening, and using questions to garner information
• C)Correct terminology, watching body language, and formulating a reply
• D)None of the above

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Definitions:

Retail Method

An accounting method to estimate inventory value by applying a consistent markup to the cost of merchandise, used often in the retail industry.

Estimated Cost

An approximation of the cost for goods, services, or construction projects, based on experience, forecasting, and/or information about similar transactions.

Inventory

Assets held for sale in the ordinary course of business, or in the process of production for such sale, or in the form of materials or supplies to be consumed in the production process or in the rendering of services.

March 31

The end of the financial year for many businesses and organizations, notable for accounting and tax purposes.