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In 1996, British Airways Opened a Processing Centre in Mumbai

question 46

Multiple Choice

In 1996, British Airways opened a processing centre in Mumbai, India, to handle some of its operations work.Customer relations (handling complaint letters rather than phone calls) and passenger revenue accounting (an airline finance function) were the first two major business tasks moved to India.Since then, the ROI from this relocation included savings of nearly $23 million per year per 1,000 jobs it relocates to India, reduced delays in answering complaint letters (from more than two weeks to less than three days) , shorter training periods, and higher work quality.The above serves as an example of:

Critically assess claims about the relationship between media violence and aggressive behavior, including correlational and causal evidence.

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Definitions:

Profit-Sharing Plan

A company program that gives employees a share in the profits based on its quarterly or annual earnings.

Employee Morale

The overall outlook, satisfaction, and confidence that employees feel towards their workplace.

Incentive Plan

A program designed to motivate and reward employees for meeting or exceeding performance and productivity targets.

Company's Success

A company's success is measured by its ability to achieve its goals, financial prosperity, and the satisfaction of its stakeholders.