In 1996, British Airways Opened a Processing Centre in Mumbai

question 46

Multiple Choice

In 1996, British Airways opened a processing centre in Mumbai, India, to handle some of its operations work.Customer relations (handling complaint letters rather than phone calls) and passenger revenue accounting (an airline finance function) were the first two major business tasks moved to India.Since then, the ROI from this relocation included savings of nearly $23 million per year per 1,000 jobs it relocates to India, reduced delays in answering complaint letters (from more than two weeks to less than three days) , shorter training periods, and higher work quality.The above serves as an example of:

• A)open-sourcing.
• B)offshoring.
• C)in sourcing.
• D)home sourcing.
• E)onshoring.

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Definitions:

PivotTable Subtotals

A feature in PivotTables that automatically calculates and displays a subtotal for each unique value or data group, enhancing data analysis.

Do Not Show Subtotals

A command or option in spreadsheet software to hide subtotal rows or calculations within grouped data.

Subtotal Style

A method or technique in spreadsheet applications for summarizing and visually distinguishing subtotal rows or columns from other data.

PivotTable Rows

Rows in a PivotTable that organize and summarize selected columns of data from a larger dataset for analysis.