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What appears to be the most dramatic result of the recent emphasis on the use of mandatory sentencing and other get-tough policies?
Assurance
is a positive declaration intended to give confidence or certainty about a product, service, or outcome.
Consumers' Expectations
The beliefs or standards customers have concerning the performance and quality of a product or service before they purchase it.
Intangible
Refers to assets or properties that lack physical presence or form, such as intellectual property or brand reputation.
Service Quality
The degree to which a service meets the expectations and needs of its customers, often assessed through factors like reliability, responsiveness, and empathy.
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