Providing Tools to Customers That Enable Them to Take Control

question 85

Multiple Choice

Providing tools to customers that enable them to take control or influence marketing is known as _____.

• A)customer empowerment
• B)word of mouth
• C)customer service
• D)buzz
• E)social communities

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Definitions:

Low-context Cultures

Societies where communication is explicit, messages are conveyed directly, and understanding relies less on contextual cues.

Exchanging Information

The process of giving and receiving data, knowledge, or communication between parties, which can occur through various means such as conversation, email, or documents.

Building Relationships

The process of developing and maintaining connections, rapport, and mutual understanding with others, whether in personal or professional contexts.

Web Accessibility

The practice of making websites usable by people of all abilities and disabilities, ensuring everyone can navigate, understand, and interact with the Web.