What Are the Steps of a Good Customer Complaint Handling

question 109

Essay

What are the steps of a good customer complaint handling process?

---

Definitions:

Fovea

Refers to a small depression in the retina of the eye where visual acuity is highest, responsible for sharp central vision.

Retina

The thin layer of tissue that lines the back of the eye on the inside, responsible for receiving light and converting it into neural signals that are sent to the brain.

Embodied Cognition

The belief that the mind's operations are closely tied to how the body interacts with its environment.

Heavy Clipboard

An experimental manipulation in psychology where the weight of a clipboard is used to influence the perception of the importance or seriousness of attached documents.