Studies Show That If a Company Can Resolve a Customer's

question 72

True/False

Studies show that if a company can resolve a customer's complaint well,the customer's attitude toward the company is improved,possibly even beyond the level of his or her original satisfaction.

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Definitions:

Ethical Issue

A problem or situation that requires a person or organization to choose between alternatives that must be evaluated as right (ethical) or wrong (unethical).

Early Majority

A segment of consumers in the technology adoption lifecycle that adopts new products after a cautious review, following the innovators and early adopters.

Product Design

The process of envisioning and planning the creation of objects, systems, or services that solve specific problems or meet particular needs.

Test Marketing

A strategy used by companies to evaluate the viability of a new product or service in a smaller, controlled market before a wider release.