_____ Is the Feeling That Results When an Offering Meets

question 90

Multiple Choice

_____ is the feeling that results when an offering meets a consumer's expectations.

• A)Customer satisfaction
• B)Buyer's remorse
• C)Brand equity
• D)Brand awareness
• E)Customer loyalty

---

Definitions:

High Interaction

Describes situations or services that require significant direct contact and active participation between individuals, such as customer service or healthcare.

Cross-Trained

Refers to individuals or employees who have been trained in multiple skills or job functions, enhancing their versatility within an organization.

Service Processes

The sequence of steps or actions taken to deliver a service to customers.

Strongly Committed

A state or quality of being dedicated or devoted to a task, cause, or objective with high levels of engagement and enthusiasm.