Not Understanding a Customer's Expectations or Needs Indicates A(n)_____ Gap

question 98

Multiple Choice

Not understanding a customer's expectations or needs indicates a(n) _____ gap.

• A)standards
• B)knowledge
• C)delivery
• D)communication
• E)satisfaction

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Definitions:

WACC

Weighted Average Cost of Capital; a calculation of a company's cost of capital in which each category of capital is proportionately weighted.

Corporate WACC

The weighted average cost of capital for a corporation, reflecting the cost of its equity and debt financing.

IRR

Internal Rate of Return is a metric used in financial analysis to estimate the profitability of potential investments, representing the discount rate that makes the net present value (NPV) of all cash flows from a particular project equal to zero.

Project Risk

The potential for encountering unknown or unforeseen factors that can lead to project failure, such as cost overruns, delays, and scope creep.