Effective Customer Satisfaction Measures Have _____

question 20

Short Answer

Effective customer satisfaction measures have _____.

---

Definitions:

Dependent Measure

Refers to the outcome variable which is being tested or measured in an experiment or study.

Informative

Providing valuable or useful information relevant to understanding a topic or solving a problem.

Scores

Numerical values assigned to quantify an assessment or performance.

Self-Reports

A method of data collection where participants provide information about themselves, often in response to questions or surveys.