When a Company Hires a Call Center to Make Phone

question 120

Multiple Choice

When a company hires a call center to make phone calls and set up appointments,it is outsourcing only the _____ conversion portion of the sales cycle.

• A)lead-to-suspect
• B)suspect-to-prospect
• C)prospect-to-customer
• D)lead-to-customer
• E)suspect-to-customer

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Definitions:

Income Summary

An account used to summarize the revenue and expenses for a specific period, aiding in the transition to the next accounting period.

Net Loss

The amount by which total expenses exceed total revenues in a given period, indicating a financial loss.

Net Income

A company's total earnings post the subtraction of all expenses, taxes, and costs from its overall revenue.

Owner's Capital

This represents the total equity invested by the owners in a company plus any retained earnings, indicative of the net worth of the company from the owner's perspective.