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In states that have _____, several insurers are appointed as servicing carriers to act as agents for the association.An applicant for insurance who cannot meet underwriting requirements in the regular market is issued a policy by the servicing carrier on behalf of the association; as far as the policyholder is concerned, the association is his or her insurer.
Organizational Culture
is a system of shared beliefs, values, norms, and practices that influences how members of an organization interact with each other and with stakeholders outside the organization.
James Heskett
An academic known for his contributions to business management, particularly in the areas of organizational culture, service management, and customer satisfaction.
John Kotter
A professor of leadership at Harvard Business School best known for his work on change management and leadership.
Anticipatory Socialization
The process through which individuals learn and adapt to the norms and expectations of a culture or group before they formally enter it.
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