Broadly Defined, Quality Refers to the Ability of a Product

question 22

True/False

Broadly defined, quality refers to the ability of a product or service to occasionally meet or exceed customer expectations.

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Definitions:

Self-Fulfilling Prophecy

A situation where a belief or expectation, whether accurate or not, results in behavior that makes the initially anticipated outcome come to pass.

Streaming Outcomes

The results or effects of distributing digital content, especially video or audio, over the internet to a dispersed audience.

Flynn Effect

The observed increase in IQ scores over time, suggesting that population-level intelligence is rising across generations.

Subjugated Knowledge

Includes descriptions and explanations of events that dominant groups selectively devalue or ignore.