ISO Certification Differs Substantially from the Baldrige Award in That

question 77

Multiple Choice

ISO certification differs substantially from the Baldrige Award in that it

• A)focuses primarily on quality teams.
• B)emphasizes self-appraisal.
• C)is an ongoing process.
• D)is customer-driven.
• E)is national rather than international.

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Definitions:

Recognition Strike

A type of strike aiming to compel an employer to recognize and negotiate with the union as the official collective bargaining agent for the workers.

Sympathy Strike

A work stoppage by workers in one industry intended to show support for striking workers in a different industry or company.

NLRA

A key piece of legislation in US labor law, the National Labor Relations Act establishes the rights of workers to unionize and negotiate collectively with their employers.

Mandatory

Refers to something required or obligatory by law or rule.