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Because courtesy is subjective, it cannot be considered a factor in service quality.
Profitable Customer Relationships
The ongoing connections a business cultivates with individuals or other businesses that result in a mutually beneficial exchange, ideally leading to repeat business and increased profitability.
Value Map
A visual tool used to compare the value propositions of different products or services in the market, analyzing factors such as price, quality, and performance.
Specific Customer Needs
Particular requirements or desires of consumers that businesses aim to meet with their products or services.
Competitive Advantage
The attributes that allow an organization to outperform its competitors, such as cost structure, product offerings, brand, and service.
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