The Customer Is the Focal Point and Customer Satisfaction Is

question 87

True/False

The customer is the focal point and customer satisfaction is the driving force in quality management.

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Definitions:

Conceptual Commitments

The dedication to and investment in abstract ideas or principles, often guiding decision-making and behavior.

Information Useful

Data or facts that are applicable and valuable for making decisions, solving problems, or understanding phenomena.

Management

The process of planning, organizing, directing, and controlling resources to achieve organizational goals.

Decision-Making Process

The steps or actions taken to identify and choose alternatives based on the values and preferences of the decision maker.