One Structured Approach for Integrating Customer Requirements into Every Aspect

question 9

Multiple Choice

One structured approach for integrating customer requirements into every aspect of product development is:

• A)total quality management.
• B)customer satisfaction.
• C)quality function deployment.
• D)customer integration.
• E)a product development team.

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Definitions:

Gain-Loss Theory

A social psychological theory suggesting that an increase or decrease in the perceived value or approval from others influences attraction and emotional reactions.

Compliment Hypothesis

A proposition suggesting that positive feedback or flattery can enhance the effectiveness of a persuasive message.

Self-Esteem

A measure of how much you value and respect yourself.

Perceived Similarity

The extent to which individuals believe they share common attributes, beliefs, or interests with others.