_____ and _____ Customers Are Factors in Quality

question 16

Multiple Choice

_____ and _____ customers are factors in quality.

• A)Cost; improving
• B)Attracting; retaining
• C)Flexibility; attracting
• D)Capacity; improving
• E)Efficiency; retaining

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Definitions:

Illegal Drug Use

The consumption of substances that are prohibited by law.

Proxy Variable

An alternative that is used to stand in for a variable that cannot be directly measured or is not readily available.

Anthill

A mound formed above the ground by ants as they excavate tunnels for their nests.

Proxy Variable

A variable used in place of another variable that is not directly measurable or accessible, often because of practical limitations.