Which of the Following Is Not a Characteristic of Service

question 6

Multiple Choice

Which of the following is not a characteristic of service operations?

• A)intangible output
• B)high customer contact
• C)high labor content
• D)easy measurement of productivity
• E)low uniformity of input

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Definitions:

F-ratio

A statistical measure used in the analysis of variance (ANOVA) to compare the variability between groups to variability within groups.

Null Hypothesis

A default hypothesis that there is no significant difference or association, used as a starting assumption in statistical testing.

F-ratio

The calculated statistic in ANOVA tests, determining whether there are any statistically significant differences between the means of three or more unrelated groups.

Income Levels

The categorized or continuous ranges of income received by individuals, households, or families, often used in socioeconomic and demographic analysis.