Although It Is Generally the Case That Service Systems Have

question 15

Multiple Choice

Although it is generally the case that service systems have enough capacity, waiting lines result when __________ exceeds capacity for periods of time.

• A)homogeneity
• B)variability
• C)price
• D)demand
• E)heterogeneity

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Definitions:

Forward Integration

A business strategy where a company extends its activities to take control of its distributions, such as a manufacturer opening retail outlets.

Horizontal Integration

Horizontal integration refers to the acquisition of a business operating at the same level of the value chain in an industry, aiming to increase market share or achieve economies of scale.

Marketing Channel

Necessary activities or processes for transferring the ownership of products from their place of manufacturing to their place of use.

Retailer-sponsored Cooperative

A group of retailers that collaborate to buy in bulk, thereby reducing costs and gaining marketing advantages.