In a Multichannel System with Multiple Waiting Lines, Customers Shifting

question 59

Multiple Choice

In a multichannel system with multiple waiting lines, customers shifting among the waiting lines is an example of

• A)departing.
• B)utilizing.
• C)abandoning.
• D)balking.
• E)jockeying.

Identify factors influencing the elasticity of demand, including the categorization of goods as necessities or luxuries.

Analyze the implications of elasticity on firm’s revenue and pricing strategy.

Understand the concept of income elasticity of demand.

Differentiate between inelastic and elastic demand.

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Definitions:

Distribution Center

A facility for the receipt, storage, and redistribution of goods to company stores or customers; may be operated by retailers, manufacturers, or distribution specialists.

Production Center

A facility or area dedicated to manufacturing or producing goods, often focused on efficiency, output, and meeting organizational production goals.

Marketing Mix

A set of actions, or tactics, that a company uses to promote its brand or product in the market, often summed up by the four Ps: product, price, place, and promotion.

GIS Technology

Geographic Information Systems Technology, a tool used for mapping and analyzing features and events on earth using spatial and geographic data.