Which of the Following Would Tend to Increase the Difference

question 35

Multiple Choice

Which of the following would tend to increase the difference between the actual time customers spent waiting and the perceived time spent waiting by those customers?
(I) Lots of experience with the service on the part of customers(II) Anxiety on the part of customers(III) A pleasant physical environment for the customers

• A)I and II only
• B)I only
• C)II only
• D)III only
• E)I, II, and III

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Definitions:

Modern Psychologists

Specialists in psychology who focus on current theories and practices to understand human behavior and mental processes.

Ineffable

Describing an experience, feeling, or quality that is too great or extreme to be expressed in words.

Conscious Experiences

The felt aspect of being aware of internal or external existence, encompassing thoughts, feelings, and perceptions.

Blindsight

The ability of a person with a lesion in the visual cortex to reach toward or correctly “guess” about objects in the visual field even though the person reports seeing nothing.