A Customer Growing Frustrated with the Wait and Leaving the Facility

question 13

Multiple Choice

A customer growing frustrated with the wait and leaving the facility (without being served) is an example of

• A)reneging.
• B)utilizing.
• C)balking.
• D)jockeying.
• E)departing.

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Definitions:

Avoidance

The act of keeping away from or preventing the occurrence of something undesirable.

Uncooperative

Characterized by a lack of willingness or refusal to work together with others in a collaborative or cooperative manner.

Unassertive

Characterized by a lack of confidence or forcefulness in expressing one's views or desires.

Accommodation

The process or act of adjusting or adapting one's environment to meet individual needs or preferences.