Which One of the Following Measures of System Performance Is

question 11

Multiple Choice

Which one of the following measures of system performance is a key measure with respect to customer satisfaction?

• A)average number of customers waiting in line
• B)system utilization
• C)average number of customers in the calling population
• D)probability of a server being busy
• E)capacity costs per hour

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Definitions:

Department of Justice

The U.S. federal executive department responsible for the enforcement of the law and administration of justice, including federal law enforcement and the conduct of legal affairs.

Legal Business

Activities that are conducted within the boundaries of the law.

Civil Service System

A merit-based selection system for government employees excluding military and political appointments, aimed at ensuring competence and impartiality.

Politics

The activities associated with governance, or the debate and conflict among individuals or parties having or hoping to achieve power.