If a Firm Has Reached the Point at Which Further

question 39

Multiple Choice

If a firm has reached the point at which further reducing waiting time is not economically feasible, reducing the ______________ is sometimes attractive.

• A)channels
• B)perceived service time
• C)capacity underload
• D)perceived waiting time
• E)system underutilization

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Definitions:

Organization's Members

Individuals who belong to and contribute to a collective entity, such as a company or society, through their roles, responsibilities, and efforts.

360-degree System

A feedback mechanism that involves collecting performance assessments from an employee’s supervisors, peers, subordinates, and sometimes customers.

Bottom-line Performance

Refers to the net income, profit, or the overall financial health of an enterprise as the ultimate measure of its success.

Organization Websites

The online platforms that represent businesses, non-profits, or any entities, providing information about their activities, services, and how to engage with them.