When Lean Is Used in the Context of Services, Which

question 52

Multiple Choice

When lean is used in the context of services, which of the following is most often the focus?

• A)the labor content of the service
• B)the time needed to perform a service
• C)the inventory tied up in the service
• D)the equipment used in the service
• E)suppliers of inputs to the service

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Definitions:

Assertiveness

The quality of being self-assured and confident without being aggressive, in the context of communicating one's views or needs.

Conscientiousness

Conscientiousness is a personality trait characterized by diligence, carefulness, and a desire to do a task well, often associated with strong self-discipline and a sense of responsibility.

Glass Ceiling

An invisible barrier that prevents certain individuals or groups, such as women and minorities, from advancing beyond a certain level in a hierarchy or organization, despite their qualifications.

Labyrinth

A complex structure of paths or tunnels in which it is easy to get lost; metaphorically used to describe complex problems or journeys.