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question 48

Multiple Choice

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Definitions:

Listening Level

The degree or depth of attention one gives to a speaker; it can vary from passive hearing to active, engaged listening.

Active Listening

A communication technique used in sales and other contexts, involving fully concentrating, understanding, responding to, and remembering what is said.

Probing

The act of asking questions to gather more detailed information or clarify understanding.

Communication Process

The exchange of information, ideas, or feelings between two or more people through verbal, non-verbal, written, or electronic means, involving a sender, message, and receiver.