Clients May Encounter Feelings of Shame and Humiliation When Presenting

question 11

Multiple Choice

Clients may encounter feelings of shame and humiliation when presenting their drug history to groups. When this occurs the counselor should:

• A) remind clients how powerless they are.
• B) ensure the feelings resonate.
• C) help the group to support them through these feelings.
• D) hug the clients.
• E) pray for the client.

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Definitions:

Delivery Gap

A discrepancy between a company's service delivery standards and the actual service delivered, often leading to customer dissatisfaction.

Positive Word of Mouth

The spread of favorable information and recommendations about a product, service, or brand through conversations among consumers.

Empowerment Gap

The difference between what customers expect in terms of control and influence over a service, and what they perceive they actually receive.

Important Customer

A customer considered valuable to a business due to factors like frequent purchases, high order value, or strategic significance, warranting special attention or service.