Examlex
_____________ are symbols of thoughts and feelings.
Denial Messages
Refers to communications that inform recipients about what cannot be done or why a request is rejected, often aiming to maintain a positive relationship.
Proper Tone
The use of language and style in communication that is appropriate for the audience and purpose, reflecting respect and professionalism.
Cash Refunds
A return of money to a purchaser following the return of an item or dissatisfaction with a service provided.
You Statements
Phrases that directly address the listener or reader, potentially creating a sense of personalization or confrontation.
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