IDENTIFICATION -Diego Portales

question 27

Short Answer

IDENTIFICATION
-Diego Portales

---

Definitions:

Routine Reply

A standard or typical response given to frequently asked questions or common situations.

Positive Message

Communication that conveys optimism, encouragement, or good news, often used to motivate or reassure the recipient.

Customer Complaint

Feedback from a customer expressing dissatisfaction with a product or service.

Exaggerated Apology

An apology that is overly expressive or dramatic, often going beyond what is necessary to make amends.